Safe & Sound Transit

Private & pre-booked transport in Townsville

Who Can Travel With Us?

Everyone can travel with us! This includes individuals, groups, NDIS participants, mobility-aided users, seniors & families.

Is Safe & Sound Transit The Same As A Taxi?

No, Safe & Sound Transit is a booked hire transport service, not a taxi. Trips with Safe & Sound are pre-booked and usually pre-paid, as our drivers do not accept payment in the vehicle. Unlike taxis, booked hire can’t be hailed or found at a rink.

Where Can I Travel?

Whether it’s an event you’re in town for, a medical appointment where being on time is crucial or your group of friends need a lift to dinner; we can get you to wherever you need to go in the Townsville area. As there is no minimum booking duration, here’s some of the places you could travel to:

  • Medical Appointments

  • Shopping & Errands

  • Social Outings

  • Community Events

  • Work & Study

  • Restaurants & Family Events

  • Concerts

  • Sporting Events

  • NDIS or Support Appointments

  • Movies

  • Formals

  • Fitness Facilities

Why Safe & Sound?

How To Book A Trip

Travelling with Safe & Sound starts with completing the referral form. Once this form is successfully submitted, our team will contact you to confirm your trip details and the price for the trip.

Do I Pay Before or After?

For NDIS & plan managed bookings, the invoice is sent to the provided email after the trip is complete.

For all other bookings, payment is required before the trip. Once the trip is complete, if the trip cost exceeds the quote by $50 or more, additional payment will be required and you will be notified.

Travel Fares

Standard Fare (Monday to Friday 7am - 8pm)

Base Rate - $6.50

Distance - $2.45 per km

Travel Time - $0.87 per minute

Wait Time - $0.78 per minute

Additional Charges

Client No Show Fee - $50.00 (when driver is on site & client declines or no show)

Cancellation fee (less than 24hrs) - $50.00

Cleaning Fee - Charged as required based on extent of cleaning required

Damage to interior of vehicle - Charged as required to rectify damages

Additional Assistance Fee (if carer required but not present or additional driver required) - $165.00

Weekday After Hours Rates

Base Rate - $6.50

Distance - $2.45 per km

Travel Time - $0.99 per minute

Wait Time - $0.90 per minute

Saturday Rates

Base Rate - $6.50

Distance - $2.66 per km

Travel Time - $1.31 per minute

Wait Time - $1.17 per minute

Sunday Rates

Base Rate - $6.50

Distance - $2.66 per km

Travel Time - $1.74 per minute

Wait Time - $1.56 per minute

Public Holiday Rates

Price on request

Cancellation Fee and Client No Show Fee will be at the discretion of Safe & Sound Transit Management, should there be a reasonable reason for client not travelling.

Minimum rates apply for trips.

No food or hot drinks to be consumed whilst in the vehicle.

Prices current as of January 2026.


Base Rate (includes booking fee) + Distance + Travel Time + Wait Time + Additional Charges = Total Fare

Fare Calculation

Van Features

Bookings

If you would like to make a booking with us, please complete & submit a referral form

* Last minute bookings are not guaranteed due to scheduling and driver availability. We will try to accommodate you as best we can

Enquiries

Frequently Asked Questions

Your question not answered? Contact us and we’re happy to help

Contact Us

Office Hours

Monday: 9:00am - 5:00pm

Tuesday: 9:00am - 5:00pm

Wednesday: 9:00am - 5:00pm

Thursday: 9:00am - 5:00pm

Friday: 9:00am - 5:00pm

Saturday & Sunday: Closed